Customer Services (Call Centre) in 35 languages with reporting.
CALL CENTRE SERVICES (incoming and outgoing calls)
Management of phone calls, Chats, emails, faxes: Mon-Fri 08.00-20.00; Sat 09.00-12.00;
Customer services in writing;
Social-Commerce (Facebook, Twitter, etc.);
INBOUNDTop-of-the-range Customer Service Management by means of telephone contacts, emails, faxes and chats.
OUTBOUNDTop-of-the-range Customer Service Management by means of telephone contacts, emails, faxes and chats.
MISCELLANEOUSSocial Network Management and management of campaigns and surveys
Activation of specific services for all requirements
TOLL-FREE AND/OR LOCAL NUMBERSActivation of toll-free or local numbers.
REPORTSReporting activities regarding the contacts handled.
CHATSActivation of chats for handling contacts.
